FALLS CHURCH – Curious about the safety or official recall status of a drug or product? A half dozen agencies handle recalls in the U.S., depending on the type of recall.  Across the globe, other agencies post their recalls and safety alerts online.

The first place for consumers to go in the U.S. to find out about the official status of a government recall is Recalls.gov, which is a search page of the entire U.S. government’s recall sites. The site, (snapshot seen at right) includes links to separate databases at the following agencies:

• The Consumer Products Safety Commission (CPSC) handles recalls of toys and consumer products
• Food and Drug Administration (FDA) provides alerts, recalls and warnings on foods, drugs, medical devices and cosmetics
• The United States Coast Guard’s (USCG) recall section includes all marine and boating products, including engines, life jackets and other water related items
• The United States Department of Agriculture (USDA’s) Food Safety Inspection Service (FSIS) initiates food recalls
• Environmental Protection Agency (EPA) emissions recalls are for notices related to pollution standards
• The Environmental Protection Agency’s (EPA) pesticides site includes pesticides and agricultural products
• The National Highway Traffic and Safety Administration (NHTSA) website includes recalls of vehicles, car equipment, child restraint devices and tires

International Recall Sites

As supply chains have become increasingly complex and interconnected, some recalls have been international in scope. Below are some official recall sites from around the world:

Canadian Recall Sites

• Public Health Agency (PHA) of Canada has a Road Safety Recalls Database that handles auto recalls
  
• Canadian Food Inspection Agency (CFIA) search page
• Health Canada’s Product Safety Programme (PSP) has a page for Consumer Product Recalls. It is searchable by keyword and year.

European Union

• RAPEX is the European Union’s rapid alert system for all dangerous consumer products, with the exception of food, pharmaceutical and medical devices
• The European Medicines Agency (EMA) of the E.U. has a web page with links to individual European state government pharmaceutical agencies

Asia/Oceania/Australia

• Australia’s Therapeutic Goods Administration (TGA) regulates drug recalls and notices
• The Australia Competition and Consumer Commission (ACCC), regulates consumer products in Australia; search on their Product Safety Recalls Australia page
• New Zealand Food Safety Authority (NZFSA) tracks food recalls in New Zealand
• Hong Kong Centre for Food Safety monitors food recalls in the Hong Kong Special Administrative Region

Are there other official agencies we ought to list? Please add them in the comments section below.

A view of Methodist Charlton Medical Center of Dallas. The hospital's Outpatient Diabetes Program educates the public about diabetes.

DALLAS - What’s the key to the safe use of the glucose monitor?

Simplicity.

“Our culture is so fast paced, the simpler the better,” says Mary W. Frank, RN, CDE (Registered Nurse Certified Diabetes Educator) at the Outpatient Diabetes Program based at Methodist Charlton Medical Center. Frank teaches patients at the Texas hospital’s diabetes education center, training patients on how to monitor and live with the disease.

Millions are affected. The International Diabetes Foundation estimates that some 285 million worldwide have diabetes; the American Diabetes Foundation estimates that in the U.S. there are about 23.6 million with the disease, with only 18 million or so of them diagnosed.

For those who work professionally to educate the public, the main issue, after treatment, is making sure that patients can both afford the equipment and are able to use the equipment safely. For instance, with a 75-year-old patient, Frank is happy to have him find his count through a simple glucose monitor, rather than a more complex monitor that is not used regularly.

“I just want him to test, and write in a log book,” says Frank, who mainly works with Type 2 and gestational patients, as well as the occasional Type 1 patient. “This is what the number is, and done.”

For many patients whose affinity for technology is greater, there are numerous glucose meters that come with software and connection cables in order to download results over time. The new Bayer model Contour USB ditches the cables altogether and plugs right into the USB port of a computer. With the more advanced products, users can then plot their numbers on a graph, which Frank says is the most helpful way to manage the disease.

Strip Safety

Diabetes supplies such as blood glucose monitors and insulin pumps are sophisticated devices that require the patient to perform frequent calibration and maintenance, as well as check for recalls. The devices also have many components and supplies such as lancing devices, docking stations, test strips, control solutions, tubing, batteries and an operations guide. The strips are the area where there can be the most problems, says Frank. She reminds us that they are made, transported and sold by “real people. ”

“Strips can be damaged by heat, cold and humidity,” says Frank. The key to success is to understand their limitations; most home meters test within a 10 to 15 percent accuracy rate. “It’s not the lab,” says Frank, “but a whole lot better than not testing.”

To ensure consistent results, most meters have a small bottle of control solution for the strips. A patient should test the meter using the solution, and if the results are not correct, they should shake the solution and test it again. The bad news; in some states, and where test trips are often sold as prescription items, you cannot take them back to where you got them, says Frank. Instead, you need to contact the manufacturer, which will often supply replacements overnight.

One other area of problems with strips is with coding. In some models, the user must tell the meter which batch of strips they will be using. Newer models have eliminated this, but each step puts in the possibility for error.

Patients often assume that calling the company’s 1-800 number will be time consuming, but Frank says she has found that major manufacturers have been very responsive with customer service. “Brand names have people 24/7,” says Frank. “Then they overnight them new strips.” In addition, because the money is made with strips, not meters, manufacturers often send out free meters.

Frequent Recalls, Safety Notices

Recalls are common, with 11 recall notices for meters and infusion pumps in 2010 so far, many from the nation’s best-known makers. While a user may become proficient in the maintenance and use of these devices, they should be aware of any manufacturer notifications of operational changes, maintenance changes, and device recalls due to defect. Recalls generally fall into three areas; below are a few types of recalls that have come out this year:

• Software issues: Johnson & Johnson’s Animas recalled their “ezManager” Max, a type of diabetes management software.  It would not load onto Apple Macintosh computers. In addition, Animas’ OneTouch Ping Insulin Infusion Pump had a software malfunction that disallowed users to download, view and print information.
• Possible Inaccurate Results: During testing, Abbott Diabetes Care discovered that there were FreeStyle Lite Blood Glucose Test Strips that could generate low blood glucose readings.
• Design issues: Nipro Medical Corporation recalled their GlucoPro Insulin Syringes because needles could detach from the syringe. If the needle became detached, it could become stuck in the insulin vial, and push back into the syringe, or remain in the skin after injection.

In recent years, tens of dozens of recalls and bulletins that cover several million devices and their supplies have been released by the FDA and manufacturers. The RASMAS National Recall Center keeps track of these recalls for hospitals.  These recalls and bulletins cover operational warnings, calibration, device defects or potential malfunctions, user manual changes, calibration problems, and device supply defects. The consumer also has a resource, the FDA:

• FDA Recall Page: The FDA’s Recalls, Market Withdrawals, and Safety Alerts page has a searchable box where you can type in the name of your product to find out if it has been recalled.
• The American Diabetes Association has excellent resources on glucose monitors and infusion pumps, including a download of manufacturers, models and features.

Learn About Your Glucose Monitor

The individual websites of manufacturers provide information on safe operation in general, as well as any of the latest safety warnings. Below is a list of some of the top manufacturers in the U.S. market. Note that there are some manufacturers that sell store-branded diabetes equipment to grocery, drug and discount chains.

Major monitor manufacturers/brands/models include:

• Abbott Diabetes Care
• AgaMatrix, makers of the WaveSense line
• Arkray, maker of the Glucocard
• Bayer Diabetes Care, makers of the Contour and Breeze
• Bionime, makers of the Rightest
• Diabetic Supply of Suncoast’s Advocate Duo
• Diagnostic Devices, maker of the  Prodigy Meter
• Entra Health Systems
• Fifty50 Medical
• ForaCare
• GlucoCom’s Codefree
• Infopia USA makes brands that include Eclipse, Envision and GlucoLab
• Lifescan makes the OneTouch
• Nipro Diagnostics
• Nova Biomedical makes the Nova Max
• Roche, maker of Accu-Check
• U.S. Diagnostics, maker of Acura, EasyGluco, Infiniti and Maxima
• Walmart, distributor of the ReliOn

For more information: Methodist Health System has a whole section of resources and information on diabetes on their website. See www.methodisthealthsystem.org

OAK BROOK, Ill. – McDonald’s Corp. is now offering a $3 reward for the return of recalled “Shrek” drinking glasses, a slight premium over the original cost of $1.99 per item.

“I think McDonald’s has learned a valuable lesson in public relations from the Toyota recall,” says Bill Klein, who is a Principal at Noblis and leads the RASMAS National Recall Center. “Very few recalls that I’ve reviewed have added a premium over the cost to the buyer.”

Klein reviews thousands of recall notices for products of all types through his role at RASMAS.  Klein says that the recall is unique not only because of the premium, but also because the recall is for cadmium.

“Our database of over 21,000 recalls and safety notices for the U.S. and Canada contains approximately 600 notices for lead but less than 20 for cadmium,” says Klein. “Almost all of the cadmium related notices were released this year.”

Last week, in collaboration with the Consumer Product Safety Commission (CPSC), and as a precautionary measure, McDonald’s USA issued a voluntary recall of its four Shrek Forever After glassware recently offered in its U.S. restaurants. They asked customers to stop using the glasses and visit www.mcdonalds.com/glasses for instructions on how to return them and get a refund.

McDonald’s reported that the glassware had been evaluated by an independent third-party laboratory which is accredited by the CPSC, and the glassware had been determined to be in compliance with all applicable federal and state requirements at the time of manufacture and distribution.

“When the U.S. Consumer Product Safety Commission approached McDonald’s about cadmium in their current movie-themed drinking glasses, the company responded quickly.  McDonald’s agreed to cooperate fully and acted on the side of caution,” said Scott Wolfson, Director of the Office of Information and Public Affairs, CPSC.

The Shrek Forever After glassware was offered in four glass designs at McDonald’s restaurants beginning May 21. The four designs include Puss n’ Boots, Shrek, Princess Fiona and Donkey. Customers can get instructions on how to return the glassware and request a refund by visiting www.mcdonalds.com/glasses beginning June 8. Customers also can call McDonald’s toll-free number at 1-800-244-6227. Previous McDonald’s promotional glassware is not involved in the recall.

Follow Bill Klein’s the latest news on health safety and recall on Twitter at http://twitter.com/healthrecall.

FALLS CHURCH – Today’s top headlines in recall and patient safety for Friday, May 28:

• Maker of children’s drugs accused of hiding Motrin recall from public: The company at the center of a massive recall of children’s Tylenol and other popular over-the-counter products tried to perform a “phantom recall” of defective Motrin by sending contractors around the country to buy up the medicine from stores without alerting regulators or the public, according to the chairman of a Congressional committee investigating the company.
• FDA weighs penalties in drug recall: A Johnson & Johnson unit that recalled millions of children’s Tylenol bottles may face criminal penalties.
• Scribblers go electronic at hospitals: Patient safety advocates such as Sorrel King say that while patients who “scribble” treatment details from physicians are still noticed, the culture will change as patients begin to collect this data electronically.

FALLS CHURCH – Today’s top headlines in healthcare and patient safety for Thursday, May 6, compiled by the library research department of Noblis Health Innovation:

• House committee will look into recall of children’s drugs after Tylenol recall: A congressional committee has launched an investigation into the problems that led to a massive recall of children’s and infants’ Tylenol and other widely used over-the-counter pediatric medicines, with lawmakers pledging to scrutinize the performances of both the drugmaker and federal regulators. (more…)

WASHINGTON, D.C. – Yesterday, the FDA posted an information page on the newest food contamination scare,  the HVP Recall. A bit of the basic information is posted here for consumers. The FDA has also posted the page HVP for industry to inform industry what to do.

At this time, no illnesses are known to be associated with this problem of contamination. Below, a few of the FDA’s frequently asked questions. (more…)

TORRANCE, Calif. – Toyota Motor Sales U.S.A., Inc. today said that Toyota dealers nationwide have received the parts, information and training they need to fix accelerator pedals in recalled Toyota Division vehicles, and that repairs on involved vehicles have begun. The actual repair requires about 30 minutes of work.

Information on the recall is at info.rasmas.noblis.org/?s=toyota

Other recall headlines:

• In the light of Toyota recalls, Carfax reminded users that in 2008 alone there were more than 10 million vehicles recalled. Current estimates are that more than one of every four recalled vehicles goes unfixed. Carfax reminds used car shoppers to be on the lookout for open recalls. Car buyers and owners can check for existing recalls for free using the vehicle identification number, or VIN, at http://www.carfax.com/cfm/recall_page.cfm. Vehicle recall information also is available at www.nhtsa.gov and www.iihs.org.
• The U.S. Consumer Product Safety Commission said that toy company Schylling Associates Inc., of Rowley, Mass. has agreed to pay a $200,000 civil penalty for importing non compliant spinning top and tin pails with lead content in excess of federal standards.

FALLS CHURCH - A roundup of news from the field of safety and recall:

• Warehouse seizure: At the request of the U.S. Food and Drug Administration, U.S. Marshals on Tuesday seized a wide range of human and animal food products stored under insanitary conditions at Mid-States Closeouts, a distribution warehouse in Ellsworth, Wis. The products were seized under a warrant issued by the U.S. District Court for the Western District of Wisconsin. U.S. Marshals seized all FDA-regulated human and animal food susceptible to rodent and pest contamination or other filth. During an FDA inspection of Mid-States Closeouts conducted in November and December 2009, the agency found widespread and active rodent infestation, numerous gnawed packages of human and animal food, rodent excreta pellets on, in, and around food packages and rodent nesting material. (more…)

WASHINGTON, D.C. – The Consumer Products Safety Commission and Health Canada, in cooperation with the companies below, today announced a voluntary recall of the following products. Consumers should stop using recalled products immediately unless otherwise instructed. (more…)

WASHINGTON, D.C. – URAC, the nonprofit accrediting organization, has issued a call for entries for its 2010 Best Practices Awards in Health Care Consumer Empowerment and Protection. The awards hope to find companies that are advancing the role of consumers as active participants in health care.

(more…)