Training & Support
RASMAS is committed to delivering exceptional training and support for our members.
RASMAS training is offered remotely through webcasts and on-demand modules.
Online help, custom webcasts and on-demand modules ensure our members get the training needed, when you need it. RASMAS provides remote implementation and training support using a combination of instructor led webcasts and on-demand course modules. This means that our entire training can occur right at your desktop.
Dedicated account management and customer service coupled with comprehensive on-line help documentation ensures that your organization knows how to fully utilize all of the RASMAS features. Our staff will work with you to ensure that your implementation meets your needs. Organizations implementing RASMAS can be operational with just a few hours of instruction.
RASMAS is proud of its reputation for providing the best member service in our sector. As your partner, we are here to ensure your success.
Because the system is web-based and has no client software, installation was very smooth. Training was provided via a WebEx presentation, with one-on-one follow-up for anyone who was not able to participate in that session. Our responders and coordinators were able to master the system with no difficulty.
Our help desk is here to answer any questions you may have such as:
- How do I join the RASMAS community?
- How do I contact other RASMAS managers at different facilities?
- How can I upload an alert?
- How can I get my alert recall information in report format?
- On average, how many days does it take to close an alert?
In addition, we have an online help center where you can find answers to these and many more questions.
If you have any questions about any feature or alert you receive, please feel free to call us toll free at 1 (877) 727-6276 x2. Our help desk is available Monday through Friday from 8 a.m. to 8 p.m. Eastern Standard Time (EST).
Want to learn more about RASMAS? Contact us to schedule a comprehensive web presentation for your organization today.